Table of Contents

Measuring performance in primary care.
Systems for meeting benchmarks for screening and health maintenance.
Measuring outcomes in primary care.
Systems for measuring outcomes at the practice level.
Systems for tracking functional status.
Systems for measuring and tracking patient satisfaction.
Malpractice: the ultimate failure in quality.
Systems for avoiding malpractice.
Reimbursement for primary care.
What is fraud and abuse in billing?.
Systems for complying with requirements of medicare and other payers.
How to contract with managed care organizations.
How to maximize reimbursement.