Table of Contents

1. Introduction.
2. The patient protection debate.
3. Health insurance coverage in the United States.
4. Relevant law and theory.
5. The universe of consumer concerns about health care.
6. The universe of medical standards and other policies regarding health care.
7. Processes for making policies regarding health care.
8. Regimes for tapping and resolving consumer concerns about health care.
9. Principles of sound procedural protections.
10. A vision of reform. A contribution to health care studies and administrative law which offers a humane and practical alternative to the current process of reviewing consumer health care complaints.