Table of Contents

Management processes.
Theories of management and leadership.
Knowing self.
Diagnosing others.
Leader behavior.
Diagnosing the task.
The vroom, yetton, and jago managerial decision-making model.
Management in action.
Communication.
Power.
Confident communication / by Patricia M. Raskin.
Conflict resolution.
Time management.
Change facilitator.
Teacher.
Team builder.
Interviewer.
What is an interview?.
Performance appraiser.
Creativity.
Diversity.
Ethics.