Table of Contents

Five ways of responding.
Creating positive relationships.
Problem solving.
Establishing goals, objectives, and plans.
Communicating nonverbally.
Scheduled appointments.
Responding to the needs of various client groups. If building relationships and encouraging productive change are enterprises you wish to learn, this book is for you. In this new edition, all of the material has been updated with regard to supporting research. The basic system that is presented is simple and straightforward, enabling the reader to keep in mind the fundamental concepts and allowing for the freedom to be flexible, spontaneous, creative, and natural.