Table of Contents

On finding common sense.
Body language exposed.
The emotionally intelligent and emotionally competent nurse.
Impromptu scripting techniques.
Interprofessional coaching conversations.
Improving the patient experience.
Healthy workplace environments.
Organizational culture and behavior. Critical Conversations provides scripts and scenarios to help you reach your communication goals. Chapters feature do's and don'ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this book will help you: Deal with gossip, harassment, and other tough topics; successfully address workloads, management styles, and other tricky subjects with managers and leaders; work with frustrated families, angry physicians, and uncooperative colleagues; improve the patient experience and effectively communicate with families.