Table of Contents

1. Introduction.
2. Review of relevant work.
3. Disciplines integrated in the design approach.
4. Design framework for intelligent enterprise.
5. Design of service offerings: methodology and cases.
6. Conclusions.
Index. This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general. The book provides the foundations of Business Engineering, reviews the several disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed real application cases, including very impressive results in private and public situations.