Terkko Navigator / Advanced performance improvement in health care : principles and methods

The business case for quality.
Teams in healthcare performance improvement.
Process tools.
Medical informatics and information resources for quality improvement.
Essentials of statistical thinking and analysis.
Approaches to improvement : standardization and lean process management.
Six sigma : principles and applications in health care.
Alignment and integration of performance improvement systesm : the Malcolm Baldrige National Quality Award.